Wipro Jobs in Pune 2025 :- Are you an experienced professional with a background in customer support and a keen interest in the finance and insurance sectors? This is your opportunity to join a global leader! We are hosting a walk-in drive for the role of Customer Support Associate, where you will handle critical processes related to loan applications, insurance policies, and other financial services. If you have excellent communication skills and are looking for a dynamic role in a top-tier IT consulting environment, we encourage you to apply.
Time and Venue
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Dates: 3rd November – 14th November
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Time: 11.00 AM – 2.30 PM
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Venue: Wipro Technologies, Hinjewadi Phase 2, Plot 31, Rajiv Gandhi IT Park Hinjewadi, Pune, Maharashtra 411057
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Contact: Simran Sandhu (8356090085)
Key Responsibilities: Mastering the Loan Process and Legal Protocols
In this role, you will be at the forefront of handling customer queries and ensuring seamless service delivery. Your primary responsibilities will include:
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Managing inbound customer calls related to various financial products, including the loan process and insurance inquiries.
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Guiding customers through detailed procedures, ensuring compliance and understanding of legal terms and conditions.
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Processing and managing customer documentation for new applications and existing accounts.
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Handling sensitive customer issues, including the initiation and tracking of a claim request.
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Utilizing Excel data-driven modules to analyze information and provide accurate support.
Ideal Candidate Profile
We are looking for candidates who possess the following qualifications and skills:
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Experience: 1 – 3 years in a customer-facing role, preferably in a BPO or support environment.
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Communication: Exceptional listening and speaking skills, with a strong command of spoken and written English.
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Technical Acumen: Knowledge of basic computer operations and experience working with Excel data-driven modules.
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Attributes: Excellent analytical, multitasking, and email writing skills.
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Availability: Willingness to work from the office in rotational shifts, including Australian/early morning shifts.
Employment Details:
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Role: Non-Tech Support – Voice / Blended
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Industry Type: IT Services & Consulting
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Employment Type: Full Time, Permanent
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Education: Any Graduate
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Salary Range: 2.5 – 3.25 Lacs P.A.
How To Apply For This Position
Interested candidate can apply Walk in given date and time Mention above in this post
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Dates: 3rd November – 14th November
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Time: 11.00 AM – 2.30 PM
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Venue: Wipro Technologies, Hinjewadi Phase 2, Plot 31, Rajiv Gandhi IT Park Hinjewadi, Pune, Maharashtra 411057
Frequently Asked Questions (FAQ)
Q1: What is the insurance claim process?
A1: The insurance claim process is the procedure a policyholder follows to request coverage or compensation for a covered loss or event. As a Customer Support Associate, you would guide customers through the necessary steps, document submission, and tracking until the claim is settled.
Q2: What does the loan process involve?
A2: The loan process typically involves several stages: application submission, documentation verification, credit assessment, approval, and disbursal. In this role, you would assist customers at various stages, providing information and ensuring a smooth journey from application to payout.
Q3: What is the typical claim process in a financial services context?
A3: The claim process generally involves a customer notifying the company of an incident, submitting required proof and forms, followed by a verification and investigation phase by the company, culminating in an approval or denial decision. Your role would be to facilitate communication and updates throughout this cycle.