Job Title: Launch Your Career in Finance: Customer Support Roles in Banking, Loan, and Insurance Processes at Teleperformance, Pune
Walk in Interview in Pune in Teleperformance :- Are you looking to start a rewarding career in the dynamic world of finance and customer service? Teleperformance (TP), a global leader in customer experience management, is conducting a walk-in drive in Pune for the position of Customer Support Executive. This is an excellent opportunity for graduates with up to 5 years of experience to join a premier BPO and handle crucial banking, loan, and insurance-related customer queries. The drive is scheduled from September 2nd to September 5th, 2024, between 10:30 AM and 8:00 PM at their Shivaji Nagar office. Read on to discover everything you need to know to seize this opportunity.
Job Posting Snapshot: Quick Details For Walk in Interview in Pune in Teleperformance
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Company: Teleperformance (TP) India
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Role: Customer Support Executive (Banking Voice Process)
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Experience: 0 – 5 years in BPO
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Salary: Up to ₹3,00,000 – ₹4,00,000 per annum (up to 30k CTC/month)
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Location: Shivaji Nagar, Pune – 411016
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Venue: Same as above (Walk-in Interview)
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Dates: September 2nd – 5th, 2024 (10:30 AM – 8:00 PM)
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Contact: Rijvana Chougule (9960226675)
- Walk in interview address :- Contact to HR For Exact address
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Note: This requirement is for Male candidates only. Don’t forget to bring a hard copy of your updated resume.
A Deep Dive into the Role and Responsibilities Walk in Interview in Pune in Teleperformance
As a Customer Support Executive at Teleperformance, you will be the first point of contact for customers of a major banking client. Your primary role is to assist and resolve customer issues, ensuring a positive and professional experience.
Key Responsibilities Include:
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Handling customer queries and concerns via phone calls, emails, and live chat support.
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Providing expert support on diverse finance-related topics, including account services, transaction disputes, and product information.
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Effectively communicating solutions and steps to resolve banking issues.
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Meeting and exceeding individual and team performance targets (KPIs) set by the organization.
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Maintaining a high level of professionalism and empathy in all customer interactions.
Understanding the Processes: Loan, Legal, and Claim Walk in Interview in Pune in Teleperformance
A significant part of your role may involve supporting customers through their **loan process** journey. This doesn’t mean approving loans, but rather guiding customers on application status, explaining documentation requirements, answering questions about interest rates and EMIs, and troubleshooting common application portal issues. Your ability to explain these complex **finance** products simply is crucial.
Navigating Legal and Claim ProceduresWhile not providing legal advice, you might handle queries related to the **legal** terms and conditions of financial products. Furthermore, you could be involved in supporting the **insurance claim** process for banking-associated products. This involves guiding customers on how to initiate a **claim**, what documentation is needed for the **claim process**, and providing status updates on existing claims. A clear understanding of these procedures is vital for effective customer service.
Preparing for Your Teleperformance Interview: A Step-by-Step Guide Walk in Interview in Pune in Teleperformance
Preparation is key to acing your face-to-face interview. Here’s how you can get ready:
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Research the Company: Understand what Teleperformance does, its values, and its global presence. This shows genuine interest.
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Brush Up on Banking Basics: Familiarize yourself with common banking terms, types of accounts, loans, and general insurance products.
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Practice Your Communication: This is the most critical skill. Practice speaking in clear, fluent, and professional English. Record yourself to check for clarity and pace.
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Prepare for Common Questions:
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“Tell me about yourself.” (Keep it professional and concise)
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“Why do you want to work in a BPO/customer service?”
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“How would you handle an angry customer?”
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“Where do you see yourself in 5 years?”
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Get Your Documents Ready: Carry multiple copies of your resume, any identity proof, and educational certificates.
Success Tips for BPO Face-to-Face Interviews Walk in Interview in Pune in Teleperformance
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Dress Professionally: First impressions matter. Opt for formal business attire.
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Display Confidence: Maintain eye contact, offer a firm handshake, and sit upright.
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Showcase Your Soft Skills: Highlight your patience, empathy, problem-solving ability, and willingness to learn.
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Be Honest: Be truthful about your experience and skills. Authenticity is appreciated.
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Ask Questions: Prepare a few intelligent questions to ask the interviewer about the role, team, or growth opportunities.
What is the BPO Industry and Why is it Important Walk in Interview in Pune in Teleperformance?
The Business Process Outsourcing (BPO) industry involves companies contracting specific business operations (like customer support, IT, back-office work) to a third-party service provider, like Teleperformance.
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How it Works: Companies partner with BPOs to handle high-volume, repetitive, or specialized tasks efficiently. BPOs provide the infrastructure, technology, and trained workforce.
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Importance for Companies: It allows companies to reduce costs, increase efficiency, focus on their core business competencies, and access a global talent pool. For many large banks and tech firms, BPOs are an essential extension of their own customer service department.
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Role at Teleperformance: In this case, Teleperformance acts as the outsourced partner for a banking client, managing their entire customer support function through voice, email, and chat.
About Teleperformance Walk in Interview in Pune in Teleperformance
Teleperformance is a French multinational company and a global leader in digitally integrated business services. With over 500,000 employees across 170 countries, they serve over 170 markets worldwide. In India, they are a major employer with state-of-the-art facilities in multiple cities.
Global Head Office Address:
Teleperformance Group
21-25 Rue Balzac,
75008 Paris,
France
India Headquarters:
Teleperformance India
DLF Cyber City, Phase III,
Gurugram, Haryana 122002
Frequently Asked Questions (FAQ) Walk in Interview in Pune in Teleperformance
Q: What is the insurance claim process in a banking context?
A: It refers to the procedure a customer follows to request a payout from their insurance provider (e.g., for a credit card insurance plan or a home loan insurance plan). The process typically involves notifying the company, filling out claim forms, and submitting supporting documents for verification.
Q: What does the loan process entail for a customer service executive?
A: For a customer support executive, the loan process involves assisting customers who have questions or issues at various stages—from application and documentation submission to disbursement and repayment. You are a guide, not an approver.
Q: What is the claim process for financial products?
A: Similar to insurance, it’s the formal procedure to get compensation or coverage for a valid event (e.g., fraudulent transaction claim, insurance claim). The executive’s role is to guide the customer through the company’s specific steps and requirements.
Q: Is this a voice or non-voice role?
A: This specific opening is for a Voice Process role, meaning primary customer interaction will be over the phone. However, it also includes handling emails and chats.