Walk In Drive at WNS Pune :- WNS Pune is hiring for Voice Process Executives! Mega walk-in drive from 1st to 5th Sep. Roles in insurance, loan, and finance processes. Freshers & Exp. can apply. Complimentary cab. Get hired on the spot!
Walk In Drive at WNS Pune :- Launch Your Career in Finance: Mega Walk-In Drive for Loan & Insurance Roles at WNS Pune
Are you looking to build a dynamic career in the global Business Process Management (BPM) sector? WNS, a renowned global leader in BPM, is hosting a mega walk-in drive in Pune for the position of Customer Support Executive (Voice Process). This is a fantastic opportunity for graduates and undergraduates to step into the world of insurance, loan, and customer finance support. The drive runs from September 1st to September 5th, 2025, at their Viman Nagar office. With 500 openings, this is your chance to join a company known for its excellence and employee-friendly culture.
Job Snapshot: Walk In Drive at WNS Pune
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Company: WNS Global Services
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Position: Voice Process Executive / Customer Support Executive
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Experience: 0 – 4 years
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Location: Viman Nagar, Pune
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Drive Dates: 1st September – 5th September 2025
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Drive Time: 11.00 AM – 2.00 PM
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Contact: HR Anjali (7044307670)
What Does a Role in Loan and Insurance Processes Entail Walk In Drive at WNS Pune?
In a voice process role at a company like WNS, you are the direct voice of the company to its clients and customers. You will handle inbound calls, addressing queries, providing information, and ensuring customer satisfaction. For loan process-related roles, this could involve guiding customers through application steps, explaining terms, or providing status updates. In insurance processes, you might handle policy inquiries, explain coverage details, and initiate the claim process.
Key Responsibilities and Legal Nuances Walk In Drive at WNS Pune
Your primary duty is to provide excellent customer service. This requires not just good communication but also a sharp eye for detail and a strong understanding of the processes you’re supporting.
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Handling Inbound Calls: Efficiently resolving customer queries related to their accounts, policies, or applications.
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Process Adherence: Following specific guidelines to ensure accuracy and compliance, which is crucial in legal and regulatory aspects of finance and insurance.
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Data Management: Accurately updating customer information and call logs in the system.
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Problem-Solving: Addressing customer concerns and escalating issues when necessary, especially complex ones related to a claim denial or loan approval.
How to Prepare for the Walk In Drive at WNS Pune
Preparation is key to acing any interview. Here’s a detailed guide:
1. Research the Company: Understand what WNS does. Know that they are a leading BPM company serving various industries, including banking, insurance, and finance.
2. Polish Your Communication: Since this is a voice process role, clarity, fluency, and confidence in English are paramount. Practice speaking slowly and clearly.
3. Understand the Role: Be prepared to answer why you want to work in a BPO and specifically in a customer service role. Relate it to your skills like patience, empathy, and problem-solving.
4. Review Your Resume: Be ready to explain anything on your resume. Even if you are a fresher, talk about any projects, internships, or extracurricular activities that showcase your teamwork and communication skills.
5. Prepare Questions: Have 1-2 questions ready to ask the interviewer, e.g., “What does a typical career growth path look like for a new joinee in this role?”
Success Tips for BPO Face-to-Face Walk In Drive at WNS Pune
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Dress Professionally: First impressions matter. Opt for business casuals.
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Be Confident and Positive: Maintain eye contact, offer a firm handshake, and be polite.
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Showcase Your Soft Skills: Highlight your ability to handle pressure, work in a team, and your willingness to work in rotational shifts.
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Be Honest: If you are a fresher, be upfront about it but express your eagerness to learn and grow.
Understanding the BPO Industry and Walk In Drive at WNS Pune
What is the BPO Industry?
Business Process Outsourcing (BPO) involves companies contracting specific business operations (like customer support, HR, or finance) to a third-party service provider. These providers, like WNS, are experts in running these operations efficiently and cost-effectively.
Why is it Important for Companies?
Companies outsource non-core functions to focus on their primary business strategies, reduce costs, and improve efficiency by leveraging the BPO’s expertise and technology.
What is the Role of WNS?
WNS acts as an extended arm for its clients, managing crucial but non-core processes. For a bank, WNS might handle customer queries on loan applications. For an insurance firm, WNS teams might manage the entire claim process intake, from first notification to coordination. This allows the client company to focus on product development and market strategy.
About WNS Global Services
WNS (Holdings) Limited is a leading global Business Process Management (BPM) company. They combine deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformation solutions for their clients.
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Global Head Office: WNS House, 478, Senapati Bapat Marg, Opposite Jaguar Showroom, Near Elphinstone Road (W), Mumbai, Maharashtra 400013, India.
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Global Employee Strength: WNS has over 55,000 professionals across 60+ delivery centers worldwide.
Frequently Asked Questions (FAQ) Walk In Drive at WNS Pune
Q: What is the insurance claim process?
A: The insurance claim process is the procedure a policyholder follows to receive payment or coverage from an insurance company after a loss event (e.g., car accident, health issue). It involves notifying the insurer, filling out forms, providing documentation, and waiting for assessment and approval.
Q: What is the loan process?
A: The loan process is the journey from applying for a loan to receiving the funds. It typically involves application submission, credit checks and verification, underwriting (risk assessment), approval, and disbursal of funds.
Q: What is the claim process in insurance?
A: Similar to the insurance claim process, it refers to the specific workflow an insurance company follows to receive, validate, investigate, and settle a claim filed by a customer. As a executive, you might be the first point of contact for this process.
Q: Are there cab facilities?
A: Yes, WNS provides a complimentary cab facility for pick-up and drop service for convenient commute.
Q: Are rotational shifts mandatory?
A: Yes, flexibility for rotational shifts, including night shifts, is a requirement for this role due to the 24/7 nature of global customer support.