Tech Mahindra Walk in interview 2025 Navigating Loan and Insurance Processes: A Career as a Customer Service Associate at Tech Mahindra

Tech Mahindra, a prominent global name in IT and business process outsourcing, is hiring for the role of Customer Service Associate (CSA) at their Pune office. This is an excellent opportunity for fresh graduates to launch their careers in the dynamic BPO industry. The position is based at their Erandwane facility and requires a work-from-office model with rotational shifts and a five-day workweek. This walk-in drive is ongoing, so interested candidates should prepare their CVs and apply promptly.

Job Descriptions for Tech Mahindra Walk in interview 2025

• Position: Customer Service Associate (CSA)

• Company: Tech Mahindra

• Location: Erandwane, Pune (Work from Office)

• Shift: Rotational | 5 Days Working | Rotational Week Off

• Eligibility: Only Graduates (Freshers)

• Apply: Send your CV to sd001113591@techmahindra.com

• Interview: Face-to-face walk-in drive. Don’t forget to bring a hard copy of your updated resume.

Key Responsibilities and Eligibility Tech Mahindra Walk in interview 2025

Before you apply, it’s crucial to understand what the job entails and if you’re the right fit.

Responsibilities:

• Handling customer queries and concerns primarily over phone calls.

• Ensuring accurate data entry and maintaining Average Handling Time (AHT) metrics.

• Staying updated with frequent process changes and training modules.

• Providing top-notch customer service to clients, potentially in the insurance or finance sectors.

Eligibility:

• Must be a graduate (any stream). Freshers are encouraged to apply.

• Possess excellent English communication skills, both verbal and written.

• Have a strong customer service orientation and basic computer proficiency.

• A fundamental understanding of finance-related terms is a plus.

Understanding the Core Processes: Loan and Insurance Tech Mahindra Walk in interview 2025

In a BPO role, especially with a giant like Tech Mahindra, you often handle processes for global clients. For a CSA, this typically involves deep diving into specific verticals like banking or insurance.

The Loan Process

The loan process is a critical function in banking and finance. As a CSA, you might guide customers through various stages, from application and documentation to approval and disbursement. Your role would be to answer queries, explain terms and conditions, and ensure a smooth customer journey, all while adhering to strict legal and compliance guidelines set by the client.

The Claim Process in Insurance

Another common process is handling insurance claims. The claim process involves a customer requesting compensation for a covered loss. Your job would be to initiate the claim, guide the customer on required documentation, update them on the status, and ensure their query is resolved within the set timelines. Understanding the nuances of this process is key to providing excellent service.

Preparing for Your Face-to-Face Interview Tech Mahindra Walk in interview 2025

Walking into a walk-in drive prepared can significantly increase your confidence and chances of success.

How to Prepare:

1. Research the Company: Know about Tech Mahindra—its parent company (Mahindra Group), its values, and its global presence.

2. Know Your Resume: Be prepared to explain anything you’ve mentioned in your CV.

3. Brush Up on Communication: Practice speaking in clear, concise English. Work on your grammar and pronunciation.

4. Prepare for Common Questions: Be ready to answer questions like:

   • “Tell me about yourself.”

   • “Why do you want to work in BPO?”

   • “How do you handle an angry customer?”

   • “Why should we hire you?”

5. Dress Professionally: First impressions matter. Opt for business casuals.

Success Tips for a BPO Face-to-Face Interview Tech Mahindra Walk in interview 2025

• Showcase Your Communication Skills: This is the number one thing they assess. Be clear, confident, and polite.

• Highlight Your Attitude: Freshers are hired for attitude and trainability. Show enthusiasm and a willingness to learn.

• Demonstrate Customer-Centric Thinking: In your answers, emphasize how you would prioritize the customer’s needs.

• Be Honest and Authentic: Don’t pretend to know everything. It’s okay to be a fresher; just show your eagerness to start your career.

What is the BPO Industry and Why is it Important Tech Mahindra Walk in interview 2025?

BPO (Business Process Outsourcing) is when a company contracts another company (like Tech Mahindra) to handle specific business functions, such as customer service, technical support, or back-office work.

How it Works: A bank in the US might contract Tech Mahindra to manage its customer service helpline for loan queries. Tech Mahindra hires CSAs in India to handle these calls efficiently and cost-effectively.

Why it’s Important: BPO allows companies to focus on their core competencies (like making loans or creating insurance products) while experts handle customer management. It reduces costs, improves efficiency, and provides 24/7 service to global customers. The role of a BPO like Tech Mahindra is to be an extension of its client’s brand, delivering seamless and professional service that enhances customer satisfaction and loyalty.

About Tech Mahindra Walk in interview 2025

Tech Mahindra is a leading provider of digital transformation, consulting, and business re-engineering services. It is a part of the prestigious Mahindra Group. With a focus on innovation and a global network of over 140,000 employees across 90 countries, it serves many Fortune 500 companies.

Head Office Address:
Tech Mahindra Ltd.
Plot No. 1, Tech Mahindra Road,
Hinjewadi Phase 3, Pune – 411057,
Maharashtra, India.

Frequently Asked Questions (FAQ) Tech Mahindra Walk in interview 2025

Q: What is the insurance claim process?
A: It is the procedure a policyholder follows to receive payment from an insurance company after a covered loss occurs. It involves notifying the insurer, filling out forms, providing documentation, and waiting for assessment and approval.

Q: What is the loan process?
A: The loan process refers to the journey from applying for a loan to receiving the funds. It includes application submission, credit checks, documentation verification, approval, agreement signing, and finally, disbursement of the loan amount.

Q: What is the claim process?
A: Similar to the insurance claim process, it generally refers to the formal request made to an authority (like an insurance company or a bank) for compensation under the terms of a policy or agreement.